Filing a Claim
The certification body “BM Sert” under LLC “G-TEST”, taking into account the requirements of O’z DSt ISO/PAS 17003, has documented the process of receiving, evaluating, and making decisions regarding complaints and appeals. The certification body operates under the procedural document PSK OS-03:2022 “Consideration of Claims, Complaints, and Appeals,” which establishes the requirements for handling complaints and appeals.
The reasons for applicants' claims or complaints may include:
- 1
Biased product evaluation
- 2
Non-compliance with regulatory documents during conformity assessment work
- 3
Incompetence of personnel
- 4
Inaccuracies in drawing up the results of product conformity assessment work
An economic entity whose rights and legitimate interests are violated during the provision of conformity assessment services has the right to file a claim regarding improperly performed work.
A claim or complaint is submitted in writing. The document must specify:
- 1
Name of the economic entity filing the claim
- 2
Date of filing
- 3
Circumstances serving as the basis for the claim
- 4
Evidence confirming the non-compliance of performed work or conformity assessment services with established requirements (work acceptance act, copy of the agreement, calculation of the claim amount, applicant's payment and postal details)
- 5
Applicant's requirements
- 6
List of attached supporting documents
You can contact us at any time convenient for you.